Ecommerce order confirmation
Use Unified Messaging with fallback.Booking request
Use Automation Flow first, then Unified API when the booking is confirmed.Login OTP
Use Unified OTP with fallback.Urgent OTP to both WhatsApp and SMS
UsedeliveryMode: "all".
Human support fallback
When an automated flow cannot solve a request:- Send a short handoff message.
- Disable automation for the conversation.
- Create an agent task.
- Let the user continue with a human.